Pursuant to art. 52 and ss. of the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) the Consumer Customer (this definition being the one provided for by Article 3 of the Consumer Code, or "any natural person who acts on the site for unrelated purposes to any entrepreneurial or professional activity carried out "), has the right to withdraw from the contract concluded with Ascoli Calcio 1898 FC S.p.A., without any penalty, for any reason and without the need to provide any explanation, within the term of 14 (fourteen) working days, starting from the day of receipt of the products purchased on the Site.


For the purposes of exercising the right of withdrawal, the Customer must, before the expiry of the term referred to in the previous point, inform Ascoli Calcio 1898 F.C. S.p.A. of its decision by sending written notice to the following address:

Ascoli Calcio 1898 F.C. S.p.A., Via Benedetto Cairoli n. 32, Ascoli Piceno (AP), 63100

within 14 days of receipt of the products. This communication can also be sent by e-mail to the e-mail address



In case of exercising the right of withdrawal, the Customer is required to return the goods received to Ascoli Calcio 1898 F.C. S.p.A., by sending it to the Ascoli Calcio store in Ascoli Piceno (AP), Via Benedetto Cairoli n. 32, 63100, without undue delay and in any case within fourteen days following the date on which he communicated his decision to withdraw from the contract; the deadline is considered to have been met if the Customer sends back the goods before the expiry of the fourteen-day period.



The direct cost of returning the goods is borne by the customer.



The customer is required to return the goods in an intact state of conservation and with original labels not removed. The packaging of the products must be accurate, in order to protect the original wrapping from damage, affixing of writings or labels. The consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the same.



Where the right of withdrawal has been exercised in accordance with the aforementioned provisions, Ascoli Calcio 1898 F.C. S.p.A. will, within thirty days of receiving the notice of withdrawal, return to the Customer all payments received, in relation to the order to which the withdrawal refers, using the same payment method used by the Customer for the initial transaction if this does not involve costs resulting from the reimbursement to the Customer; however, pursuant to art. 56, paragraph III, legislative decree n. 21/2014, is the faculty of Ascoli Calcio 1898 F.C. S.p.A., withhold the reimbursement until it has received the goods or until the Customer has demonstrated that he has returned the goods, whichever occurs first.



The right of withdrawal is the right of only natural persons who act for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (consumers). Therefore, retailers and companies are excluded from the right of withdrawal.



The right of withdrawal is also excluded, pursuant to art. 59 of Legislative Decree no. 21/2014, in the case of the supply of customized goods as well as sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and which have been opened after delivery.



No refunds or replacements are made on customized products at the express request of the customer (eg: customized products with names and / or numbers, with patches, with initials, with the exception of defective or damaged products); on underwear and costumes; on match jerseys following the change of the player's jersey number or his transfer to another team. For products at a discounted price (Outlet section, special promotions) no refunds are made, but replacements are possible or the request for a voucher of value corresponding to the amount paid, to be used later.

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